Team Communication is the Heartbeat of Safe
and Quality Patient Care

Why Communication Errors
Exists in Healthcare

Better communication can reduce medical errors and patient injury. Poor communication can result in various negative outcomes.  Communication problems were a contributing factor in 7,149 cases (30 percent) of 23,000 medical malpractice claims filed between 2009 and 2013, and included 1,744 deaths and $1.7 billion in hospital costs In addition, 37 percent of all high-severity injury cases involved communication failures. Common breakdowns in communication include miscommunication about a patient's condition, inadequate informed consent, poor documentation and an unsympathetic response to a patient's complaint.

[2] Lafferty M, Harrod M, Krein S, Manojlovich M. It's like sending a message in a bottle: A qualitative study of the consequences of one-way communication technologies in hospitals. J Am Med Inform Assoc. 2021 Nov 25;28(12):2601-2607. doi: 10.1093/jamia/ocab191. PMID: 34569593; PMCID: PMC8763228.
Time constraints and high patient volumes can mean that providers may not have enough time to fully communicate about each patient especially when care involves multiple providers, departments, and systems that may not always work together seamlessly. Medical PDQ communication and scheduling tools help hospitals and ambulatory centers to address these challenges and improve communication between patients and their healthcare providers.

Why aren’t others solving the 
communication problem in healthcare?

While many individuals and organizations are working to address communication challenges in healthcare, it remains a difficult problem to fully address due to its complexity and the multitude of factors involved. Technology that can be learned quickly, used easily and customized individually will offer more convenience than inconvenience. Using technology that enables these best practices can foster a sense of connection, teamwork, and collaboration. A communication platform that provides responsiveness and accountability along with speed can ameliorate both staff distress and complications or dissatisfaction from preventable waits.

Consider the example of a surgical tech paging a surgeon or a nurse paging a physician. With traditional paging, if the physician does not respond, there’s no way of knowing whether or not the physician has received the page. A more complete communication platform can track the message, receipt, and response. That benefits the nurse, who knows whether to send a page again or contact an alternate physician. The recordkeeping function supports greater accountability for hospital operations as a whole. A two-way communication tool with preset options allows physicians to confirm receipt and availability almost instantly, with minimal effort. As a result, nurses receive quick assurance that support is on the way. 

When it comes to communication technology, choice, convenience and flexibility facilitate both implementation and adoption. A multi-modal solution allows users to communicate using technologies they already know, including email, page, fax, voice, or text, from any smartphone, tablet, laptop, or desktop. A communication platform specifically designed for healthcare environments is also easily adaptable to medical and surgical team needs.

Providing Value to Healthcare
Enterprise Systems

Medical PDQ helps improve efficiency by streamlining communication and reducing the need for multiple phone calls or faxes to exchange patient information. This leads to significant time savings for healthcare providers and allow them to focus more on patient care. 

Our platform will reduce your costs by minimizing errors and unnecessary procedures. By having access to all relevant patient information in one place, providers can make more informed decisions about treatment options and avoid duplicative efforts. 

Team Communication is the Heartbeat of Patient Care

Medical PDQ recognizes that effective communication and cooperation among healthcare providers are essential to providing high-quality care. By bringing together all relevant communication in one place, Medical PDQ enables providers to work together more efficiently and effectively. This improves patient outcomes by ensuring that all providers have access to the same information and are working towards the same goals. 

Medical PDQ promotes engagement, which helps to improve communication between patients and providers and foster a collaborative approach to care. Overall, Medical PDQ sees collaboration as essential to improving healthcare outcomes and delivering better patient-centered care. 

Two-way communication can go a long way in helping healthcare teams work together more effectively. Care coordination has become increasingly complex in modern healthcare facilities. Patients tend to be older, taking more medications, and suffering from chronic conditions that will not be resolved during a hospital stay. These factors have made admission, treatment, and discharge more complicated than ever before. 

This can be especially true in the emergency department and operating room, where patients can run the gamut from trauma victims to repeat visitors lacking access to regular care. Nurses are called upon to prioritize not only patients, but also lab results, beds, transportation, and hospital admissions. Likewise, when it is time for discharge, a mobile communication device allow physicians and nurses to call housekeeping, transportation, and other needed services without roaming the hospital.
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